Privacy Policy and POPIA Notice

1. Introduction

5 Star Industries SA (Pty) Ltd respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.fivestarindustries.co.za , communicate with us, or purchase products from us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect:

• Name and surname;
• Telephone and WhatsApp number;
• Email address;
• Billing and delivery address;
• Order and purchase information;
• Payment-related information necessary to process transactions;
• Communication and customer-service records;
• Information you provide when making an enquiry or complaint; and
• Technical information relating to your use of our website, where applicable.

We do not require customers to provide personal information that is unnecessary for the relevant transaction or service.

3. How We Collect Information

Personal information may be collected when you:

• Create or use an account;
• Place an order;
• Complete an online checkout;
• Contact us by email, telephone or WhatsApp;
• Subscribe to marketing communications;
• Submit an enquiry or request;
• Participate in a promotion; or
• Browse or interact with our website.

4. Why We Use Personal Information

We may use your personal information to:

• Process and fulfil orders;
• Process payments;
• Arrange delivery;
• Communicate with you about your order;
• Respond to enquiries;
• Provide customer support;
• Process returns, cancellations and refunds;
• Prevent and detect fraud;
• Maintain business and accounting records;
• Improve our products and services;
• Send marketing communications where permitted by law and where appropriate consent has been obtained; and
• Comply with legal and regulatory obligations.

5. Payment Information

Online payments are processed through Ozow.

5 Star Industries SA (Pty) Ltd does not request or store your internet banking username, password, PIN or other banking authentication credentials.

Payment information may be processed by Ozow and other relevant payment or financial service providers in accordance with their applicable terms and privacy policies.

6. Sharing Personal Information

We may share relevant personal information with trusted third parties where necessary to provide our services, including:

• Payment service providers;
• Courier and delivery companies;
• Website and technology service providers;
• Professional advisers;
• Accounting and auditing service providers; and
• Government, regulatory or law-enforcement authorities where required by law.

We will only share information where there is a legitimate business, contractual or legal reason to do so.

We do not sell customers' personal information to third parties.

7. Marketing

Where permitted by applicable law, we may use your contact information to communicate information about products, promotions and services.

You may request that we stop sending marketing communications to you at any time.

8. Cookies and Website Technology

Our website may use cookies and similar technologies to help operate the website, improve functionality, understand website usage and enhance the customer experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, tax, legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

11. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally permitted;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Object to direct marketing; and
• Lodge a complaint regarding the processing of your personal information.

Requests may be submitted to:

We may need to verify your identity before processing certain requests.

12. Children

Our website is not intended to knowingly collect personal information from children without appropriate consent from a competent person where required by law.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

5 Star Industries SA (Pty) Ltd is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information.

14. Complaints

If you believe that your personal information has been processed unlawfully or that your privacy rights have been infringed, you may first contact us using the details below so that we can investigate the matter.

You may also lodge a complaint with the Information Regulator of South Africa where appropriate.

15. Changes to This Policy

We may update this Privacy and POPIA Policy from time to time.

The updated version will be published on our website with the relevant effective date.

16. Contact Details

Last Updated: 20 August 2026